Well, I just got off the phone with Al, the friendly HP representative who tried to convince me that if I sent my DV9000 laptop in for a free repair, that they will absolutely positively have to re-image my system.
Care to guess what needs to be repaired? A defective Hard Drive? Negative. An all-important Motherboard? Nope, guess again.
Believe it or not, the problem is that a left-side hinge that is defective and falling causing my laptop to tear itself apart internally. You can see in the image to the left that the inner and outer shell surrounding the LCD is being forced apart at the hinge.
Apparently HP is well aware of this issue; Iâ€™m guessing the failure rate was incredibly high, and they wanted to avoid a class-action lawsuit.
Now, I could see that if I were submitting my laptop for repair of the motherboard or Harddrive that they *might* have to reload the factory image on the Harddrive in order to work with a known quantity at a particular level of quality, but this is just plain insane.
For grins, I decided to e-mail a copy of the original notification e-mail that HP sent me to â€œRobert X. Cringelyâ€ at InfoWorld Magazine. I guess that weâ€™ll have to see what happensâ€¦
Donâ€™t mind me, Iâ€™m just messing around trying to find a good backup solution to back-up my hard-drive prior to submission to HPâ€¦